Q1. The wrong characters are coming out when I type. Why is this?
Please make sure that no water or other liquid has gotten inside of the keyboard, and that it has not been subjected to any rough physical treatment, as doing so may cause internal components to be misplaced.
Q2. My Bluetooth keyboard is experiencing limited coverage. Why is this?
Please make sure that there is no interference from other devices, then try pairing again.
Q3. Why isn’t my Bluetooth keyboard working?
The Bluetooth keyboard will not work without a Bluetooth HID profile or driver installed. Please make sure that your device is properly equipped.
Q4. The touchpad on my mini keyboard isn’t working. Why is this?
The touchpad functions as a mouse. Please note that it can’t be used on tablets or mobile phones.
Q5. My Bluetooth keyboard keeps disconnecting from my iPad. Why is this?
Please check that the keyboard still has sufficient power, and that it is not experiencing any interference from other devices, then try pairing again.
Q6. Why isn’t my Bluetooth keyboard working with my Android-equipped device?
The Bluetooth keyboard is only compatible with Android 3.0 and above. Please upgrade your system if needed.
Q7. Can I use my Apple keyboard and regular keyboard interchangeably?
Both keyboards may be used, given the keyboard is compatible with your operating system. There are some minor differences with regard to control keys, however, such as the Command key on the Apple keyboard and the Windows key on the regular keyboard. For example, when using a regular keyboard with a Mac, the Command key function will no longer have any use.
Q8. Why is the Your keyboard so expensive?
We incorporate top-quality chips and other raw materials into our products to ensure maximum performance. We have strict manufacturing standards and require quality inspection of all of our finished products. All defective goods are sent back for reprocessing, as we believe that higher costs during the manufacturing process result in a better customer experience. Moreover, we have one of the world’s most professional customer service teams standing behind each of our products.
Rocketek is a high-tech cooperation which focus on independent research, design, production and marketing in one line. We aimed to providing a series of economic and practical products to satisfy the demands of customers.